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(616) 772-6212
Regular Hours
M-F: 8am-4pm
Office Hours
(616) 772-2001
After Hours Emergency

Billling Questions

When will I receive my bill and when is it due?

All billing statements are calculated and printed on the first of each month. You should receive your bill in the mail a few days after it it processed. Payment due dates are on the 20th of each month. If the 20th falls on a weekend or holiday, the payment due date will be on the next business day.

Is my usage estimated or an actual meter reading?

Your monthly usage is calculated from an actual meter reading. We strive to keep usage calculations as accurate as possible. In rare cases where usage must be estimated, we use an average of the previous months to best approximate the total usage charges.

Can I pay online with a credit card or e-check?

Yes! By clicking on the “Pay Options” button in the upper right hand corner of the home page, you will be directed to our online payment processing web page. Click on “Pay Now” to make a payment or, if you have not previously registered your account on the online payment processing site, click on “Register Now” to create your online account which will enable use of the online payment processing feature. You will need to have your utility account number handy to use the online payment processing portal. Fees are waved due to COVID-19..

I received a disconnect notice- what am I to do? Who can help me if I don’t have the money to pay?

If you receive a disconnect notice, please pay close attention to the amounts and payment dates listed in the letter. The letter will specify how much is needed by a particular date. If payment is not received on time, you will be scheduled for disconnection. If you are unable to submit the payment, please contact us as we may be able to help you with a payment arrangement or direct you to an agency for financial assistance.

Can I receive a bill that is the same amount every month?

Customers may sign-up for the Budget Program in November and December. Accounts must be at least one year old and paid up to date in order to enroll. Budgets payments are equal to 110% of the average monthly bill. November is reconciliation month requiring all outstanding balances to be paid in full prior to continuing the program. You will find the Budget Sign-Up Form by selecting “Pay Options” at the top of the home page. Completed forms are due to the BPW office no later than December 20th each year.

Can I sign up for automatic payments each month?

Monthly balances are automatically deducted from a checking or savings account on the due date each month. Accounts must be paid in full to begin this program. Customers will receive a bill each month marked “AUTOMATIC PAYMENT – DO NOT PAY.” The form is found under the “Pay Options” button in the upper right hand corner of the home page. Go to the “Automatic Payments” section to download the ACH Payment form. Please include a voided check or deposit slip with the form to the BPW office. There are no fees for ACH payments.

Does my account number change when I move?

Account numbers are specific to service addresses. Therefore, if you move to another service address your account number WILL change. This is especially important to know if you make payments through online banking or other electronic processes.

Do I need to submit the remittance portion of my bill with payment?

We recommend submitting the remittance (upper) portion of your bill along with payment. This enables us to post payments to your account more timely and accurately. It also ensures the correct account number is associated with your payment.