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(616) 772-6212
Regular Hours
M-F: 7am-5pm
Office Hours
(616) 772-2001
After Hours Emergency
REPORT A PROBLEM

Pay Options

Pay Online
Paperless Billing
Pay by Phone
Pay by Mail
Pay at our Office or Drop Box
Other Ways to Pay

Pay Online

Payments will be processed by Invoice Cloud, an outside credit card processor. All transaction fees are temporarily waived.

PAY OR VIEW YOUR BILL

 

How to Create an Account

Step 1:

Visit our online payment portal here or by clicking “Pay Your Bill” from the top of our website.

Step 2: 

With your ZBPW utility account number in hand, click on “Register Now.” Note: Your account number can be found in the upper right-hand corner of your printed bill.

Step 3:

In order to locate your bill online, you will need to enter your Account Number and Last Name into the fields below. After entering BOTH the account number and your last name, click the “Search Invoices” button. Note: Your account number can be found in the upper right-hand corner of your printed bill. Search Tip: When entering your Account Number, you MUST include all digits including the dash (ex.: 12345678-12).

Step 4:

Select one check box as shown below and click the “Add selected invoices to your cart” button. Then click “Register Customer.”

Step 5:

Follow the prompts to set up your username and password. You can choose to opt-in for paperless billing by checking the box. Click on “Complete Registration” and you are done!

How to Enroll in Paperless Billing

Step 1:

Click “Pay Your Bill” from ZBPW’s navigation

Step 2:

Log in to your ZBPW Payment Portal account

Step 3:

Choose “Paperless” under “Services” from the dashboard

Pay by Phone

Call (877) 886-1966

Payments will be processed by Invoice Cloud, an outside credit card processor. All transaction fees are temporarily waived.

Pay by Mail

We accept checks and money orders by mail. (Mailing cash is never recommended.)

Our mailing address is 350 E. Washington Ave., Zeeland, MI 49464.

Pay at Our Office or Dropbox

We accept cash, checks and money orders in our office and drop box.

Other Ways to Pay

Automatic Payments

Monthly balances are automatically withdrawn from a checking or savings account. Accounts must be paid in full to begin this program. Customers will receive a bill each month marked “Automatic Payment – Do Not Pay”. Please complete the enrollment form below and return to our office; preferably with a voided check or deposit slip. NO FEES apply to this method of automatic payment!

Download ACH Payment Form (PDF)

Budget Payments

Budget payments are equal to 110% of the average monthly bill and will be billed the same amount monthly. November is reconciliation month; any remaining balances from the budget period will be billed and must be paid by the due date. Enrollment is available in November and December. Complete the enrollment form below and return to our office before December 15. Accounts must be current to qualify.

Download Budget Sign-Up Form (PDF)

Budget with Pre-Authorized Payment

Budget payments can be automatically withdrawn from a checking or savings account. Complete the enrollment form below and return to our office before December 15. Accounts must be current to qualify.

Payment Tips:

  • Have your account number ready when making an online or phone payment.
  • Credit balances appear in parenthesis ($27.52) on your statement.
  • Our drop box is located on the building side of the large column left of the front door.

Download Automatic Budget Payments Form (PDF)